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Jewelry Repair Services

As delicate as fine jewelry is, it’s not uncommon for the piece to need occasional repairs. Cornell’s Jewelers strives to be your trusted and dependable experts for all things fine jewelry. Our commitment to our customers includes being there beyond the sale.  As a trusted fine jewelry store in Rochester, NY, we are here to help local residents with any type of jewelry repair you’ll need.

So whether you need a new clasp on a bracelet, a ring sized, a watch repaired or a diamond set, you can always count on Cornell’s Jewelers to assist you with your jewelry service needs.

Common Jewelry Services:

  • Sizing: We can make necessary size adjustments so that rings, bracelets and necklaces are custom fit to your preferences.
  • Laser Welding: Our state of the art laser allows intricate repair of pieces that would be further damaged by the intense heat of traditional soldering methods.
  • Rhodium Finishing: Our plating process can restore the vibrancy of white gold.
  • Diamond and Colored Gemstone Setting: Our master jeweler can set diamonds, precious and semi-precious gemstones into all styles of jewelry, whether prong, channel or bezel set.
  • Pearl and Bead Re-stranding: From normal wear pearls and beads may require periodic re-stranding. We recommend bringing your pearls and beads in once a year so we can evaluate the integrity of the stringing and knotting.
  • Prong Replacement and Re-tipping: We recommend bringing your rings in every six months so we can inspect the setting and tighten, re-tip or rebuild prongs as needed to protect your gemstone(s).
  • Clasp Replacement: Clasps can wear down and need replacing. We are also able to replace traditional clasps with a different style clasp that is equally secure but easier to manipulate.
  • Watch Repair: From battery replacements, pressure seals, to new bracelets and straps our watch experts can help get your timepiece back in top condition.
  • Broken Jewelry Repair: From rings to bracelets, necklaces and earrings, our jewelers are the experts at repairing almost all broken links, clasps, prongs and hinges.
  • Replacing Precious Gemstones: If you have lost a diamond or colored gemstone from your setting, our master jeweler can find the perfect matching gemstone for your piece.


How Often Should Jewelry Be Professionally Cleaned?

Having your jewelry cleaned and checked on a routine basis is a critical part of maintaining its beauty and security.

While a diamond may last forever, the metal it is set in does not! We recommend that you stop by Cornell’s Jewelers every six months for a free cleaning and stone inspection.

Our trained sales professionals will use state of the art steam cleaning and ultrasonic equipment to make your jewelry sparkle like new! They will also use a microscope to closely inspect your jewelry to spot loose gemstones, worn or missing prongs, faulty clasps and other signs of wear.


How Long Does Jewelry Repair Take?

At Cornell’s, our regular repair service turnaround is about 10 days. If we expect your piece to take longer, we will be sure to let you know at the time that you’re able to bring in your piece.

Small Jewelry Repairs

If you’re having something simple done such as jewelry cleaning, a battery replacement for your designer watch or a stone tightening on your ring, we welcome you to make yourself comfortable and wait in our showroom. Our showroom team will take care of this promptly for you.

Repairs like these can take anywhere from 10 minutes to an hour.

Our showroom will be a comfortable space for you to wait and enjoy an espresso or glass of wine while browsing our curated collections of fine jewelry and timepieces. We even have a children’s space available as well for our customer’s convenience.

Complex Jewelry Repairs

For services that may take a few days or even weeks, such as resizing a ring, replacing diamonds in a ring, or larger-scale repairs to a watch, we will be sure to keep you updated and informed about the status of your jewelry piece. We’ll do our best to get it back to you as quickly as possible.  

So whether you need to repair your engagement ring or watch, or re-size an heirloom piece, we’re happy to help you. Call us today for an estimate, or bring your piece by our showroom to get serviced today!


Our Service Promise to You

We will protect your treasures as we do our reputation. You can be confident that all work will be done by trained, experienced professionals with the utmost skill and care.

Our staff of experts has decades of experience in jewelry repair and restoration, and will treat your pieces with the highest level of care while preparing them to be enjoyed for years to come!

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